FAQ

1. What is the processing time? 
It takes 1-7 days per piece. If you need by a certain date, please contact us by email at tinyzenjewelry@gmail.com.

2. Where are you located? 
We are located in Edmonton, Alberta, Canada. Each piece is handcrafted in our Edmonton studio.

3. How to apply essential oils on Lava beads?
Our lava jewelry comes with a sampled size of pure essential oil (1ml). Please make sure the ingredients each essential oil before use to prevent an allergic reaction.

We do not recommend to apply an essential oil on the skin directly. 

Simply place 1-3 drops of the essential oils on lava stones of the jewelry while you are not wearing the lava jewelry. Leave it for at least 5 mins before wearing the jewelry. Wipe out any extra essential oils to prevent skin reaction. Please make sure if all essential oils are dried up before wearing. 

4. Can I choose an essential oil for my lava jewelry?
Yes! You can choose an essential oil through our product list or leave a note when you put an order. 

We carry 3 kinds of essential oils. 
- Uplifting : Pine/Cedar/Spruce/Fir
- Energy Boosting : Wintergreen/Spearmint/Peppermint/Rosemary/Lemon/Lime
- Calming : Lavender

5. How do you choose materials? 

We work with trustful suppliers from mainly North America, India, Bali, and South Korea. We choose our materials very carefully to keep our qualities. 

We only use high quality materials. We only use over Grade A gemstones and high quality metals like sterling silver, 14K gold-filled, or vermeil which do not cause any skin allergic reaction. 

6. What is 'Gold-filled" metals?

Gold-filled is NOT Gold-plated !

Gold-filled jewelry is composed of a solid layer of gold (typically constituting at least 5% of the item's total weight) mechanically bonded to a base metal.

Most high quality gold-filled pieces have the same appearance as high karat gold, and gold-filled items, even with daily wear, can last 10 to 30 years, though the layer of gold will eventually wear off exposing the metal underneath.

The layer of gold on gold-filled items is 5 to 10 times thicker than that produced by regular gold-plating, and 15 to 25 times thicker than that produced by gold electroplate. It has literally 100% more gold than gold plating. 

Gold filled is much more valuable and tarnish resistant with proper care and storage. (source : Wikipedia)

How to Care : Avoid sweat and water. Before exercising or showering, please remove your jewelry. Clean your piece with a soft jewelry polishing cloth. Store in a sealed container. 

7. Do you offer any re-string for mala necklaces?

Yes, we do! If you send all of the beads to us by mail, we do re-string for you with our silk cord. 

The re-string fee is 40 CAD, and you are in charge for both shipping fees. 

Please contact us by email at tinyzenjewelry@gmail.com if you have any more questions.