FAQ

1. Tiny Zen Jewelry Studio is located in Camrose, Alberta, Canada. Our Products are Handmade. Each piece is handmade, hand-cut, hand-stmaped, hand-sawed in our studio.  

 

2. Shipping 

All orders for Camrose, Alberta : Pick-up available.
All orders for Canada and USA  : Ship via Canada Post
All International orders : It will be sent without tracking unless you add the shipping upgrade.
Over 150 dollars Purchase : Free Shipping (CODE : OVER150)   
We do deliver to all of the worlds.
 

 

3. Returns  

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. 

 

4. Refunds 

Once we receive your item, we will inspect and notify you we have received your returned item. We will immediately notify you on the status of your refund.

If your refund is approved, we will initiate refund to your credit card (or original method of payment). 

You will be responsible for paying for your own shipping cost for returning your item. Shipping cost is not refundable otherwise the product has some issues. 

*Exception ; Customized Jewelry can not be returned or refunded.*

 

5. Allergies 

Please aware about Allergies. Our products do not include Lead or Cadmium.

We do not responsible about allergic reaction. 

 

6. Age

Tiny Zen Jewelry is made for Over 15 years old.